Shipping policy

Shipping Policy

At OM528, every item is carefully crafted by hand. Because of the time and attention required to produce high-quality handmade goods, please review our shipping guidelines below:

Processing & Production Time

All items are made to order.
Please allow 4–5 weeks for production before your order is shipped. This timeline ensures that each piece is created with the highest level of craftsmanship and care.

Shipping Time

Once your order has been completed and shipped, you will receive a confirmation email with tracking information.
Shipping times vary based on your location and selected shipping method, but typically range from 3–7 business days within the United States.

Order Updates

If you need an update on the status of your order during the production period, feel free to reach out to us at support@om528.com, and we’ll be happy to provide an estimated progress update.

Multiple Items

If your order includes multiple handmade pieces, they may ship together once all items are completed unless otherwise specified.

Delays

Handmade production times may be affected by factors such as material availability, seasonal demand, or high order volume. If significant delays occur, we will contact you directly.

Shipping Address

Please ensure your shipping address is accurate. We are not responsible for delays or lost packages due to incorrect information provided at checkout.